Oriental Merchant (NZ) Limited (“Oriental Merchant”) and its associated entities in the Oriental Merchant group of companies are committed to abiding by the provisions of the Privacy Act 1993 (NZ) (“Privacy Act”) and the New Zealand Privacy Principles.
This policy applies to personal information collected by Oriental Merchant. For the purposes of this policy, “personal information” is as defined by the Privacy Act which includes values that identify a specific individual. The types of personal information we generally collect include contact details that may include but are not limited to your name, business name, home, business or mailing address, email address and phone number; and optional personal information that you consent to provide including your interests in a particular area, gender, age, professional, education and employment information, NZBNs, bank details and any other observations that identifies you.
Collection, use and storage of personal information
Oriental Merchant may collect personal information about you in a number of ways including directly from you when you provide it to us, over the telephone, send us correspondence by letter, fax or email, via your access and use of our website or when you deal with us online, when you participate in a marketing promotion or enter a competition administered by us or our representatives, or when you apply for a position with us.
Oriental Merchant will use and disclose your personal information for the purposes for which it was collected, related and internal management purposes, for purposes which you consent, and as otherwise authorized or required by law. In all cases, your personal information will always be held in strict confidence.
Where employees, contractors, or consultants are engaged whereby they may come into contact with personal information, strict standards of security and confidentiality are in place to protect your privacy.
If you apply for a position with Oriental Merchant, we will collect your personal information to assess your employment application. We may disclose your personal information to referees, suppliers of services to us, government departments or related companies. Providing us with the personal information we request will assist in the processing of your application. If we decide to employ you, your information will be transferred to our employee records.
Oriental Merchant will take all reasonable precautions to protect your personal information from misuse, unauthorized access or modification.
Consent
You understand and acknowledge that the consent you are to provide when submitting personal information to us is required in order for us to provide you with our goods and/or services. Failing to provide consent may result in failure to issue you with the goods and/or services.
Withdrawal of Consent
Consent may be withdrawn by contacting us. After having received, reviewed and actioned your request, your withdrawal of consent will be noted on our system. We will use our best commercial endeavours to action your request as soon as possible. However, we note that during the time between receiving your request to processing the withdrawal your personal information, you will not hold us liable for the use of your personal information during this processing time. Personal information will be marked as ‘restricted’ between the time of processing your request to withdraw until the actual time of the withdrawal being actioned.
Information technology
Oriental Merchant uses technology such as “cookies” on our website. When you access our website, our server collects anonymous information regarding the number of visitors to the site and the pages viewed. Users will not be identified. The information is collected to evaluate the effectiveness of the website. We do not collect personal information from cookies during normal website usage. Cookies are used to research the habits of browsers with a view of improving the quality of the website.
Disclosure of personal information
If it is necessary for our business purposes or if we are legally required to do so, we may disclose personal information to other organizations and persons including our insurers, lawyers, accountants, auditors, contractors, consultants and government agencies.
We may disclose the personal information we collect from you for a purpose different to the purpose specified to you at the time of collection if you would reasonably expect us to disclose it for that purpose.
Data storage and security
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorized access, modification or disclosure. We do this by means of various physical and electronic security measures, including restricting physical access to our offices and implementing a number of technological and security policies and procedures. However, we cannot guarantee that any information transmitted over the internet by us, or yourself, is entirely secure.
When we no longer require your personal information for the purpose for which it was collected (including when we are no longer required by law to keep records relating to you), we will take all steps reasonable in the circumstances to destroy the information or ensure that the information is de-identified.
Disclosure overseas
We may share personal information with any member of our group of companies (this includes our holding company, our ultimate holding companies in China and Hong Kong and all its subsidiaries) and third party organisations including our suppliers located overseas subject to the provisions of the Privacy Act. In the ordinary course of business, the main countries to which we disclose personal information include Australia, the United Kingdom and countries in the European Union, China, Hong Kong, Japan, Korea, Malaysia, Singapore, Thailand, Indonesia, Cambodia, Vietnam, Philippines, USA and Canada. We will take reasonable steps to ensure that your information is protected and handled in accordance with legal requirements and as described in this Privacy Policy.
Accessing, Seeking Correction of or Updating Personal Information Oriental Merchant takes all reasonable precautions to ensure that the personal information it collects, uses and discloses is accurate, complete and up-to-date. The accuracy of that information depends on the information you provide. Please inform us if there are any errors in your personal information and keep us up-to-date with changes.
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act. If you want to know what information we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact our Privacy Officer in writing at the contact details provided below to request access and/or correction of information. We will provide access to personal information upon request by you, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person’s privacy).
Contact details and complaints
Please address any questions about this policy or complaints about a breach of your privacy to our Privacy Officer at the address set out below. We will make every effort to handle your query or resolve your complaint within a reasonable period after we receive your request.
Oriental Merchant Pty Ltd
60C Leon Leicester Ave,
Mt Wellington, Auckland 1060
privacy.nz@orientalmerchant.com.au
Changes to the Privacy Policy
Oriental Merchant may update this Privacy Policy from time to time.
